FAQs

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Shipping & Delivery

Where is the product(s) shipped from?

Our Trusted Lab Partners in the United States ship all over the United States and International

Is cold shipping required?

Our lab partner provides temperature-controlled packaging and/or shipment of the product(s) on Dry-Ice to preserve potency during transit.

Orders & Returns

What’s your return policy?

Due to the nature of medical-grade products, we cannot accept returns once shipped. However, we’ll make it right if there’s a problem - reach out to support.

General Questions

What is the Umbilical cord blood used for?

A cord blood unit is the term used for the blood collected from the umbilical cord and placenta after a baby is born. Cord blood is rich in blood-forming cells known as “Stem Cells” that can be used in transplants for patients with leukemia, lymphoma and many other life-threatening diseases. Cord blood is one of three sources of cells used in transplant; the other two are bone marrow and peripheral (circulating) blood (also called peripheral blood stem cell or PBSC transplants).

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